Customer Care Representative

Customer Care Representative


Job Details

PostedA Year Ago
LocationBellevue, Washington 98005
CategoryCustomer Care
Job TypeFull Time
ExperienceMid Level


Followone, an Equal Opportunity Employer is looking to hire customer care representatives with a great positive attitude and a passion to serve users by providing products and service information and resolving service problems.

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  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Required Qualifications:

  • 2 - 3 Years Experience
  • High-School or Equivalent Diploma
  • Problem Solving Skills
  • Good Listening Skills
  • Phone Skills
  • Positive Attitude
  • MS Office Skills

Preferred Qualifications:

  • AA Degree
  • Organizing and Analyzing Information
  • Documentation Skills