Customer Care Representative

Customer Care Representative

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Job Details

Posted11 Months Ago
LocationBellevue, Washington 98005
CategoryCustomer Care
SubcategoryAll
Job TypeFull Time
ExperienceMid Level

Description

Followone, an Equal Opportunity Employer is looking to hire customer care representatives with a great positive attitude and a passion to serve users by providing products and service information and resolving service problems.

Send your resumes to careers@followone.com

Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Required Qualifications:

  • 2 - 3 Years Experience
  • High-School or Equivalent Diploma
  • Problem Solving Skills
  • Good Listening Skills
  • Phone Skills
  • Positive Attitude
  • MS Office Skills

Preferred Qualifications:

  • AA Degree
  • Organizing and Analyzing Information
  • Documentation Skills