Customer Care Representative
Description
Followone, an Equal Opportunity Employer is looking to hire customer care representatives with a great positive attitude and a passion to serve users by providing products and service information and resolving service problems.
Send your resumes to careers@followone.com
Responsibilities:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Required Qualifications:
- 2 - 3 Years Experience
- High-School or Equivalent Diploma
- Problem Solving Skills
- Good Listening Skills
- Phone Skills
- Positive Attitude
- MS Office Skills
Preferred Qualifications:
- AA Degree
- Organizing and Analyzing Information
- Documentation Skills
