Intermodal Dispatcher

Ensuring that all shipping and receiving documents and functions are completed accurately and on time.
Received orders via phone and email, enter it into the systems accurately and quickly.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Responsible for tracking and verifying multiple shipments through various modes of transportation to ensure customer satisfaction: Intermodal, truckload, oceanic, air, and pool distribution.
Establish a strong working relationship with customers and vendors communicate professionally with everyone on shipment status, delivery times, failures, and provide feedback about ways to improve operation.

Minimum of 3 years’ experience in Intermodal Dispatching Customer Service
Bachelor’s Degree in Business, Supply Chain Management, Logistic Preferred but not required.
Knowledge of Freight and Logistics Industry
Intermediate Excel knowledge (Heavy Excel Usage)
Excellent interpersonal skills
Analytical and problem solving skills
Ability to handle multiple tasks simultaneously while paying attention to detail with high level of accuracy
Effective verbal and listening communications skills
Very effective organizational skills and written communication skills
Must be detail oriented, thorough and accurate